Privacy policy

Effective Date: January 25, 2026

At ckesemen, operated by WIXESE LTD, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains, in full detail, how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. This policy is written to comply with UK GDPR, EU GDPR, CCPA/CPR transparency requirements.

1. Business and Contact Information

Ckesemen is a brand operated by the company WIXESE LTD

Registered Company Name: WIXESE LTD

Company Registration Number: 16155018

Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Mail: support@ckesemen .com

Phone: +44 7521855229

Live Chat: Available on the website

Business Hours: (Monday to Friday) 9:00 AM - 6:00 PM, (GMT+00:00) Greenwich Mean Time (London).

Saturday: 9:00 AM - 12:00 PM (GMT+00:00) Greenwich Mean Time (London)

Sunday: closed

2. Scope of This Policy

This Privacy Policy applies to:

Visitors to our website
Customers placing orders
Individuals contacting us via email, phone, or live chat

It applies to all transactions, communications, and website interactions, including worldwide orders. By using our website, you consent to the collection and use of information as described below.

3. Categories of Information We Collect

We collect only the information necessary to process orders, provide services, and improve the website experience.

3.1 Personal Information You Provide Directly

Full name
Email address
Phone number
Billing and shipping address
Order details (products purchased, quantities, preferences)
Account information if you register on our website
Customer support communications (emails, messages, live chat)

3.2 Payment Information

Payments are processed via trusted third-party providers (PayPal, Visa, Mastercard, Apple Pay, Google Pay)
We do not store full card numbers or wallet credentials on our servers
Payment providers may collect additional data under their own privacy policies

3.3 Automatically Collected Information

IP address
Device type and browser information
Pages visited, clicks, and interactions
Referral website or source
Cookies and similar tracking technologies

3.4 Third-Party Data

We may receive information from trusted partners to:

Verify payments
Prevent fraud
Improve user experience
Provide personalized marketing (with consent)

4. How We Use Your Information

We use personal data for the following purposes:

Order Processing: To fulfill, deliver, and communicate about your orders
Customer Service: To respond to inquiries, resolve issues, and manage returns or refunds
Fraud Prevention & Security: To detect, prevent, and address fraudulent activity
Legal Compliance: To comply with applicable laws, accounting, and tax obligations
Marketing & Promotions: With your consent, we may send updates, promotions, or newsletters
Analytics & Improvement: To analyze website traffic and improve website functionality

We do not sell personal data to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to:

Enable essential website functions (cart, login, checkout)
Monitor and improve website performance
Personalize user experience (preferences, recommendations)
Track conversions and marketing campaigns (with consent)

5.1 Managing Cookies

You can manage cookies through your browser settings
You may opt-out of non-essential cookies via our cookie banner

For more information, see our Cookies Policy.

6. Legal Basis for Processing (UK & EU GDPR)

We rely on the following legal bases for data processing:

Performance of a contract: To deliver goods you order
Legal obligation: For compliance with accounting, taxes, and consumer law
Legitimate interests: For fraud prevention, website security, and service improvement
Consent: For marketing emails or advertising cookies

7. Data Sharing and Third Parties

We share data only with trusted service providers for legitimate business purposes:

Payment processors (PayPal, Visa, Mastercard, etc.)
Shipping and fulfillment partners
Analytics and marketing tools (Google Analytics, Meta Pixel)
IT and security service providers

All third parties are contractually obligated to protect your personal data and use it only for authorised purposes.

8. International Data Transfers

Since we ship worldwide, your data may be processed outside your country.
We ensure international transfers comply with GDPR standards and use appropriate safeguards, such as:

Standard Contractual Clauses
Adequacy decisions

9. Data Retention

We retain personal data only for as long as necessary:

To fulfill orders and provide customer service
To comply with legal and tax obligations
To resolve disputes and enforce agreements

When no longer needed, personal data is securely deleted or anonymised.

10. Your Rights

Under GDPR, CCPA, and other applicable laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data (subject to legal obligations)
Object to or restrict certain processing
Request data portability
Withdraw consent for marketing communications
Opt-out of the sale or sharing of personal data

To exercise these rights:
Email: support@ckesemen.com

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may:

Request disclosure of the personal data collected
Request deletion of your personal data
Opt-out of any sale or sharing of personal data (we do not sell your data)

Submit requests via: support@ckesemen.com

12. Data Security

We implement robust technical and organisational measures to protect data:

SSL encryption for all website transactions
Secure servers and restricted access
Fraud detection and monitoring systems
Employee training on data privacy

While we strive for security, no method of transmission is completely risk-free.

13. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect personal data from children.
Parents/guardians should monitor internet use.

14. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.

15. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in:

Legal obligations
Website functionality
Business operations

Changes will be posted on this page with a revised effective date. Continued use constitutes acceptance.

16. Contact Information

For questions, concerns, or requests regarding your personal data: