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Frequently Asked Questions
Orders & Products
Browse our website, select your products, add them to your cart, and proceed to checkout. Enter your shipping and billing details, select a payment method, and confirm the order. You will receive an order confirmation email once payment is successfully processed.
Orders can be cancelled within24 hours of placement. After this period, orders may be in processing or shipment and cannot be cancelled. For full details, see our Cancellation Policy.
We strive for accuracy, but actual products may slightly vary in colour, size, or packaging. Please review product details carefully before purchasing.
Shipping & Delivery
Yes, you can enjoy free shipping on orders over $59
Delivery times vary by region:
- United States:6–10Business days(Mon to Sat)
- Australia, Canada & New Zealand:7–12Business days(Mon to Sat)
- Europe (UK included):5–8Business days (Mon to Sat)
- Rest of the world:10–15Business days (Mon to Sat)
Delays may occur due to customs, carrier disruptions, or public holidays.
After dispatch, you will receive a tracking number by email. Tracking may take 24 hours to update, depending on the carrier.
Returns, Refunds & Exchanges
Yes, returns are accepted within 30 calendar days from the delivery date. Products must be unused, in original packaging, and accompanied by proof of purchase. For full details, see our Return & Refund Policy.
Exchanges are possible within the 30-calendar-day return window, subject to product availability and condition. If an exchange item is unavailable, a refund will be issued.
Customers are responsible for return shipping unless the return is due to:
- Damaged during transit
- Manufacturing defect
- Incorrect or missing item caused by us