Payment Policy

Effective Date: January 25, 2026

This Payment Policy explains the accepted payment methods, billing process, security measures, and customer responsibilities when placing an order on our website. By completing a purchase, you agree to this policy.

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• JCB
• Apple Pay
• Google Pay
• PayPal

Only the payment methods displayed at checkout are available for use.

Currency & Pricing

• All transactions are processed in the currency displayed at checkout
• Product prices are shown clearly before payment confirmation
• Prices exclude VAT, customs duties, and import taxes unless otherwise stated

Payment Authorization

• By placing an order, you authorize us to charge the full order amount to your selected payment method
• Payment authorization occurs at checkout
• Orders are not confirmed until payment is successfully authorised.

Payment Confirmation

After successful payment:

• You will receive an order confirmation email
• The email confirms that payment has been received and the order is under processing
• If you do not receive confirmation, please contact us immediately

Failed or Declined Payments

A payment may fail or be declined due to:

• Insufficient funds
• Incorrect payment details
• Bank or card issuer restrictions
• Security or fraud prevention checks

If payment fails, the order will not be processed.

Payment Security

• All payments are processed through secure, encrypted payment gateways
• We do not store or have access to your full card or wallet details
• Our website uses SSL encryption to protect customer data

Fraud Prevention & Security Checks

To protect customers and our business:

• Orders may be subject to automated or manual fraud screening
• Additional verification may be required before order processing
• Orders suspected of fraudulent activity may be delayed or cancelled

Billing Accuracy & Customer Responsibility

Customers are responsible for:

• Providing accurate billing information
• Using authorized payment methods
• Ensuring sufficient funds are available at the time of purchase

We are not responsible for payment failures caused by incorrect or unauthorised billing details.

Refunds & Payment Method Restrictions

• Refunds are issued only to the original payment method used at checkout
• We cannot issue refunds to alternative cards, wallets, or accounts
• Refund timelines are governed by our Return & Refund Policy

Chargebacks & Payment Disputes

Customers are encouraged to contact us first to resolve payment issues

Unauthorised or unnecessary chargebacks may result in:

1. Order cancellation
2. Account restrictions
3. Evidence submission to payment providers

Taxes, VAT & Import Fees

Prices exclude VAT unless explicitly stated

International orders may be subject to:

• Import duties
• Customs fees
• Local VAT or GST

These charges are imposed by local authorities and are the customer’s responsibility.

Payment Errors

If you believe a payment error has occurred:

• Contact support@ckesemen.com within 48 hours
• Provide order number and payment details
• We will investigate and respond promptly

Business Information

Ckesemen is a brand operated by the company WIXESE LTD

Registered Company Name: WIXESE LTD 

Company Registration Number: 16155018 

Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Mail: support@ckesemen.com 

Phone: +44 7521855229

Live Chat: Available on the website

Business Hours: (Monday to Friday) 9:00 AM - 6:00 PM, (GMT+00:00) Greenwich Mean Time (London).

Saturday: 9:00 AM - 12:00 PM (GMT+00:00) Greenwich Mean Time (London)

Sunday: closed

Policy Updates

We reserve the right to update this Payment Policy at any time.
Changes apply only to future transactions and will be published on this page.